All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
Return / Refund Policy
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (7 days not including 2-3 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- you are unsatisfied with the taste or quality of the sauce
Your privacy is important to us. It is Teriacha LLC’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.teriacha.com.
Our site has registration forms which requires users to give us contact information (like name, email address, phone number, address). The customer’s contact information is used to contact the visitor in relation to their order. Users have a choice of receiving future mailings during the process. All financial information we receive to complete customer orders is kept secure and strictly confidential.
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers in relation to their order. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.